Shipping policy
Shipping & Returns
Thank you for shopping with GUP.
All orders are shipped from Melbourne / Naarm, Australia.
Order Processing
We offer same-day shipping for all orders placed before 1 PM (AEST), Monday – Friday.
Orders placed after 1 PM or on weekends will ship the next business day.
You’ll receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Australia)
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Free Standard Shipping on orders over $100 — 2–7 business days via Australia Post (delivery time may vary depending on your address)
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Domestic Shipping for orders under $100 - 2–7 business days via Australia Post (delivery time may vary depending on your address) AUD $9.95
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Express Shipping — 1–2 business days via Australia Post for AUD 15.95
All domestic orders include full tracking.
International Shipping
All international orders are dispatched within 1 business day of purchase via Australia Post with online tracking. Once your parcel reaches your destination country, it will be delivered by your local postal service.
Delivery timeframes may vary depending on your location and local customs processing.
Please note that customs duties, import taxes, and any additional fees imposed by your country are not included in our prices. These charges are the responsibility of the customer and must be paid upon delivery if applicable.